MobileRead Forums - View Single Post - Energy Sisytem eReaderPro+ e-ink display issue

didierm · 05-25-2015, 08:35 AM

Hi,

I am the happy owner of both a :
- Boyue T61 (Icarus Illumina E653, e-Ink Pearl screen), and a
- Boyue T62D+ (e-Ink Carta screen),

I decided last week to order an Energy Sistem eReader Pro+, as Energy Sistem are apparently the only European store selling the (relabeled ?) Boyue T62D+ model with Carta e-ink display technology.

The device was delivered last week ; I was quite excited to own another Carta device at a reasonable price.
(the Kobo Glo HD also has a Carta e-Ink screen, at the same price range, but with a tempting higher DPI).

Unfortunately and to my dismay, when comparing the eReaderPro+ to the T62D+, it appears I am suffering a very serious issue with the screen (the most important part of any e-reader).

It appears my device (which is actually labeled at the back "eReader Pro+") :
- either has been equipped with a Pearl (!) instead of a Carta screen, just like an ordinary eReader Pro, or
- has a serious screen issue.

As the screen :
- emits a cold blue-white light (higher colour temperature, akin to the Boyue T61 Pearl screen) instead of a creamy white Carta, and suffers from severe pixelation and banding (when compared to the silk-like T62D+ Carta),

(blurriness introduced by slight camera shake and jpg resizing)

Click image for larger version

Name: cmp2_small.jpg
Views: 847
Size: 331.3 KB
ID: 138632

Click image for larger version

Name: cmp4_small.jpg
Views: 706
Size: 176.3 KB
ID: 138633

Click image for larger version

Name: cmp5_small.jpg
Views: 656
Size: 400.9 KB
ID: 138634

Click image for larger version

Name: cmp6_small.jpg
Views: 1028
Size: 250.4 KB
ID: 138635

Click image for larger version

Name: cmp7_small.jpg
Views: 683
Size: 404.2 KB
ID: 138636

--> I tend to believe this is a standard Pearl instead of the advertised Carta screen ...

Does anyone else has a similar experience with the screen ?

I contacted Energy Sistem's technical support twice last week. Contrary to their stated response time of 24/48 hours, up to now I have not received any reply for the past 6 days. I am quite disappointed with the current lack of support.
I posted this message on their forum board yesterday, again without any response up to now (other threads are being responded to by ES staff).

If Energy Sistem does not respond to my support call(s) by tomorrow, I will execute my warranty rights (device replacement within 15 days of purchase), and failing that, I will be forced to file a complaint with PayPal (I paid the extra 3 euros for PayPal payment).

I sincerely hope this is simply an execeptional case of a manufacturing defect, but cannot understand how a Pearl-grade screen could possibly be fitted to a Pro+ labeled device ... To add insult to injury, the silence from Energy Sistem's support department is deafening.

05-25-2015, 08:35 AM	#1
didierm Enthusiast Posts: 33 Karma: 576 Join Date: Aug 2014 Device: Boyue T61, 2x Boyue T62D	Energy Sistem eReaderPro+ e-ink display issue Hi, I am the happy owner of both a : - Boyue T61 (Icarus Illumina E653, e-Ink Pearl screen), and a - Boyue T62D+ (e-Ink Carta screen), I decided last week to order an Energy Sistem eReader Pro+, as Energy Sistem are apparently the only European store selling the (relabeled ?) Boyue T62D+ model with *Carta* e-ink display technology. The device was delivered last week ; I was quite excited to own another Carta device at a reasonable price. (the Kobo Glo HD also has a Carta e-Ink screen, at the same price range, but with a tempting higher DPI). Unfortunately and to my dismay, when comparing the eReaderPro+ to the T62D+, it appears I am suffering a very serious issue with the screen (the most important part of any e-reader). It appears my device (which is actually labeled at the back "eReader Pro+") : - either has been equipped with a Pearl (!) instead of a Carta screen, just like an ordinary eReader Pro, or - has a serious screen issue. As the screen : - emits a cold blue-white light (higher colour temperature, akin to the Boyue T61 Pearl screen) instead of a creamy white Carta, and suffers from severe pixelation and banding (when compared to the silk-like T62D+ Carta), (blurriness introduced by slight camera shake and jpg resizing) --> I tend to believe this is a standard Pearl instead of the advertised Carta screen ... Does anyone else has a similar experience with the screen ? I contacted Energy Sistem's technical support twice last week. Contrary to their stated response time of 24/48 hours, up to now I have not received any reply for the past 6 days. I am quite disappointed with the current lack of support. I posted this message on their forum board yesterday, again without any response up to now (other threads are being responded to by ES staff). If Energy Sistem does not respond to my support call(s) by tomorrow, I will execute my warranty rights (device replacement within 15 days of purchase), and failing that, I will be forced to file a complaint with PayPal (I paid the extra 3 euros for PayPal payment). I sincerely hope this is simply an execeptional case of a manufacturing defect, but cannot understand how a Pearl-grade screen could possibly be fitted to a Pro+ labeled device ... To add insult to injury, the silence from Energy Sistem's support department is deafening. Last edited by didierm; 05-26-2015 at 02:45 AM. Reason: Rectify title ('Sisytem' -> 'Sistem')