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OH dear...so this seems to be a more widespread issue than I thought! My problem is exactly the same as yours except in a different spot of the screen, I don't think im going to go for a replacement and get a refund instead, if I sent it back and got another one which had another spot that was unresponsive I would be so annoyed. I think the product itself is nice and feels good in the hand but this is the first time I've bought a unknown branded item and it's faulty...so I'm not going to be rushing to buy from them again...probably ever. You need to go to there website and find the energy sistem pro + site and towards the bottom there should be a .rar file called firmware/fw... it's around 200 mb, it includes a guide in the .rar file on how to reset the firmware but it's only in Spanish! I had to upload the pdf to google translate and work it out myself going from the translated guide and the spanish one with the pictures. Can I also say how do you find the browsing experience? Compared to my limited kindle voyage I find the scrolling and panning element of browsing on the pro + to be really poor, it smears and takes time to load in, the kindle voyage didn't do that at all although amazons 'experimental browser' would crash frequently.
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