[Jason90]

No damage at all to the packaging and yes like you said very well packed i was pleasantly surprised!

The screen does not appear to be damaged in any way however with the screen light on fairly high there is some light seeping out of the seem of the left back and forth button,maybe the screen isn't properly set in,i have never heard of this happening before.

Now that you mentioned it i had a quick listen to the few tracks built into the device with my apple earpods and the sound quality wasn't that great to be honest,it doesn't matter as i will rarely use that element of the ereader anyway.

I have tried refreshing,rebooting android,using the reset button with a pin and it's the same,i think my last best bet will be to do a total re install of the firmware but need to read up on how to do that,i don't think that will actually do anything and almost certain there is a hardware fault at play but it does seem odd for only a small spot of the screen to not recognize touch?

UPDATE : Received a email back saying i had to re-install the firmware...did so and exactly the same,not a great first impression, hoping they replace it ASAP!