That's classic EA.
they have a track record, across multiple platforms , of leaving broken games behind in order to flog their latest half-finished ones.
I have a recollection of them coming last in various game maker customer services, that may not be spot on but for sure they have an awful reputation.
when I put "EA reputation" into google, it suggest that I might want to search also on worst gaming company - that says it all really. even google knows how crap they are
edit/update: That recollection was spot on
http://www.destructoid.com/why-peopl...s-251899.phtml
It wasn't much of a surprise when Electronic Arts was recently voted the Worst Company in America by readers of Consumerist for the second year in a row.