Quote:
Originally Posted by Jason90
received my energy sistems pro + today and am not a happy bunny.The device itself is lovely and very well packaged, however it has a major fault in that the lower left part of the screen is unresponsive to touch, I therefore can't input @ or x or z.I suppose I could install a different keyboard but I can't access the play store ! Im awaiting customer support to contact me, I imported this device from spain so Really dont wish to go through all the hassle of returning it  |
That's a bit unfortunate, was there any damage to the box or something? Mine came well protected with air packets. The packaging of the ereader itself was top notch. I do have a battery drain issue, but seems like a lot of people experience that. Mine also had an issue with the headphone socket that well... just disappeared. It only had output in the left channel so I bought a mono->stereo and a stereo->2x mono adapters to get around this as I couldn't be bothered sending it back. Right after purchasing these it had output in both channels oO.
Was the screen damaged (cracked or similar) or just doesn't respond in that area? If its not damaged and just not working you could try resetting the device &/or turning it off fully if you haven't already. Hopefully they can fix it promptly, it will be a good test to see how good customer service is. Might be good to know for future as we do get 36months warranty.
Did you get the case for it? I wanted to save some money by using the reward points I got from buying the ereader on the case (about 1euro saving lol). If so what is your opinion of it?