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Marjelle, I think the great rule in e-book publishing is Let the defaults rule! Don't specify colors, fonts, or anything else you don't have to. In Word, 12 pt Times New Roman, single spaced, indented paragraphs, no extra space between paras, and (this is optional) justified text is about as invisible as you can get, with the best ultimate results on a variety of retailers and e-book gadgets & apps.
Recent versions of Word do a better job of exporting html, but it's still not good enough. If you have a recent version, Toxaris's plug-in is what you want to use. If like me you use an old version (mine is Word 2000), there's Word2CleanHtml.com online. Paste your Word doc into it, choose the option to Replace non-ascii with HTML entities, and paste the resulting html into a text editor like Notepad. Open that in Sigil. (You've probably done some of these steps already, but I didn't want to leave anything out.) Sigil is excellent & powerful software; praise be to the creators!
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