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Maybe I should amend that. At Best Buy, at least, it appears they're likely focused on making a sale for certain products. When my husband bought his tablet, they pushed the Samsung tablets hard, even though I knew (and maybe the sales people too) there were other tablets that would meet his needs for slightly less money. The Samsung display (and the Apple one too) has nice, shiny, properly functioning displays. Maybe they both paid more money for their big display areas with fully functioning devices. Maybe Amazon doesn't.
Either way, I think that a lot of what you see happening at these big box stores is not really the policy of the sales people on the floor but perhaps the store itself. Retail store employees don't have a lot of autonomy, they're pretty much told what to do and what to focus on. If the Kindles aren't working, then more than likely the store just doesn't care about that device. Does it sucks for the customer? Yeah, it does. I hate when I want to test a device and it doesn't work. It's annoying. That being said, I've bought a lot of devices (including my current Kindle PW, computers, etc.) without having experience with a demo and I've been ok. I guess ultimately, it's one of those situations you can't do much about. I mean if you really want to see how the device works, the demo unit isn't working and a salesperson won't help, then you could always take it up with a manager.
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