Quote:
Originally Posted by GlenBarrington
I found out This Big Box Store in the USA (Springfield, Illinois store) carries the Kindle devices in store. The Paperwhite display device was locked up while the Voyage was not. The clerk (an Adult, not a teenager) refused to try and reset the PW, telling me instead that the Voyage was the exact same thing, "only newer".
I played with the Voyage a bit, but I was so pissed off, I couldn't really absorb anything. So I left in disgust.
This is EXACTLY why I won't buy cameras from Best Buy, They make stuff up and try to BS the customer into buying whatever display device is working at the moment rather than trying to learn the products they sell and TRY to make sure the display devices actually work. They know nothing about the products they sell and seem proud of that fact.
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I don't mind buying from Best Buy. I've bought a few things from them over the years and I've had good results from them. I think the secret is not to expect too much. Their clerks get training in sales and very little training in the products they sell.
Once, decades ago, while between jobs I took a job in a computer store. I had been working as a programmer for several years and I just wanted something simple to do for a while. I was one of the only people in the store, and, in fact, in the entire company, who could actually do anything with a computer. And the thing is that nobody cared. They had no interest in learning to use, demonstrate, etc. a computer. They're there for the customer who listens and as long as big enough words are being used, are impressed. Those big words very rarely made any sense and nobody cared.
Best Buy is like that. The clerk probably didn't know how to reset the Paperwhite or even what that means and he didn't know you or know that what you were doing was safe. Of course I'm just guessing but I'd be surprised if I was wrong.
If you want to avoid idiotic salesmen avoid salesmen altogether and buy online. Or just get what you can from the stores and don't believe anything you hear. Very few electronic stores have knowledgeable staffs.
Barry