Hello, I have just bought the Kobo Aura H2O. A beautiful device! I tried to put a SD card into the device, this worked fine. All the files on it got read. However, the sd card is totally stuck in there. At first I thought I just did not know how to get it out of there. But after watching a video on how to place/remove the sd card, it seems mine doesn't stick out (See picture). No matter what I try or how I press onto it, it does not "pop" back out.
I have contacted Kobo support, but they said they were unable to help me with the issue and advised to contact the store where I purchased the e-reader.
It would not have been much of a problem, if I were able to drag-and-drop new books onto the SD card. The SD card can be seen in windows when I connect the device, however after disconnecting and syncing any new books on the SD-card these do not show up on the Aura.
I was hoping any of you know of this issue?