I use Word 2000, so the Toxaris plug-in doesn't work for me. Rather, I paste the *.doc into Word2CleanHtml dot com online, open the html file in Sigil, make the book beautiful and functional, and upload it to the KDP for conversion. Works every time.
Any tool seems to work better than Word's export / save as html, though to be sure it seems to get better (cleaner) with every iteration. I'm told that Open Office exports / saves as html that is very good.
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