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If you don't have any problem with the content of your internal mSD, then you can follow that, step by step:
Reset - For use on a device that can or cannot be powered on
1.Press and hold the power button for 5 to 6 seconds to turn it off
2.Press and hold the power button <--- THIS IS THE MORE IMPORTANT
3.With two fingers, simultaneously and repeatedly tap the bottom corners of the touch screen. <---- YOU MUST DO THIS QUICKLY WITH POWER BUTTON HOLD
4.Continue to tap the corners repeatedly until the device begins to reset
5.Complete the device setup after the reset completes.
Tell me if it solve the problem
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