[gbm]

Originally Posted by Gregg Bell

Thanks bernie. I have access to a Windows 8 computer so I'll try that route first. Thanks very much.

So, to be absolute sure:

1) Run the disk utilities/repair first

then 2) re-set the Sony?

And for 2) is it a soft reset or a hard reset?

Thanks.

My recommendation is to do a format--fat 16--after doing the check disk then a factory reset.

bernie