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Old 05-07-2015, 01:30 AM   #10
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
entroxrr: Try a factory reset. For the Glo HD, this is done by:

- Make sure the device is charged by plugging it in for at least an hour.
- Ensuring the device is off by holding the power button down for at least 20 seconds.
- Turn the device on but hold the button down.
- Tap both the bottom corners of the screen.
- When the restoring message is displayed, let the power button go.

When I tested this, it took me a couple of tries to get the timing right.

If it doesn't restore, take it back as faulty and exchange it.
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