[pssquirrel]

Originally Posted by jackie_w

If you buy from Kobo themselves are there not well-defined rules in the US about what an online vendor must do in the event of a faulty device? In the UK (in fact probably the whole EU) if you buy online you have a right to a 14-day cooling-off period to return for any reason at all for a full refund ...

Sadly, to the best of my knowledge, the U.S. does not have any law like this.

Originally Posted by treadlightly

... I believe Chapters agreed to allow returns by mail, but I don't remember their exact wording.

Edit: Here is the post https://www.mobileread.com/forums/sho...40&postcount=1

Thanks! This is the post that worried me: "For those ordering from Chapters outside of Canada, be aware that they won't do an online exchange, regardless of what the site/receipt says. I was advised to mail my H20 to 'someone in Canada' and have them walk it to a B&M store. Really?"

Originally Posted by Ripplinger

... If the reader is defective, I would think the store HAS to accept the return and provide you with another reader.

You would think so, but when I inquired, one indie told me in no uncertain terms that they accepted no returns on ereaders, and another did not respond at all.

Originally Posted by Ripplinger

They [Chapters] mailed it out, why wouldn't they accept it by mail in return?.

You would think they would, but this post suggests otherwise.

Originally Posted by AnemicOak

... Kobo offers those buying direct a 30 return option. From their site...

I swear I searched many times for a return policy, but obviously, my search skills are inadequate