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The most I got from the contest is 65% code and between answering the questions for the past days, I had to complain to their customer service the Kobo Arc HD I won from the contest. After 3 months of virtually not using it, when I turned it on again, the LCD is damaged. When you press something, the screen will press another.
After emailing their customer service, surprisingly they emailed back within hours and after emailing back and forth, they decided to replace the unit. What they sent is a refurbished one that comes with a small brown box. Not the official unit they sell.
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