Quote:
Originally Posted by BWinmill
There is the lost coupon, which would be disappointing. Then again, I doubt that you would get a coupon back if you returned something that was purchased with a physical coupon (regardless of the retailer) so it doesn't seem entirely out of line.
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If I returned defective merchandise, I would expect to get the merchandise replaced. If Kobo had offered me another defect-free copy of the book, I'd have been satisfied. I wouldn't expect any retailer to replace a defective item and demand the amount of the coupon I had originally used.
I almost never return things for money. If I had wanted the money I wouldn't have spent it in the first place.
As it is, a defect-free copy of the book costs more than twice as much as the one I had, and I still don't have a coupon to use on it, but I'll have to be satisfied that I got the value of the book back.
Anyway, as is pretty typical of Kobo, you can get fair play from their CS if you protest often enough. It's the fact that you have to keep at them and keep at them that makes their CS so abysmal.
I'm not going to change the title of the thread because A) it took more than a week for them to get back to me instead of the 24 hours they promised and B) I wouldn't have gotten a resolution if I hadn't kept after them.