Quote:
Originally Posted by disconnected
I had a problem once with a book I bought using a coupon. I filled out the form on the site explaining the problem and mentioning the coupon. They were very nice about it.
They credited me the amount that I'd paid and said that they had no active coupon that they could give me but they said the next time I bought a couponable book to write and tell them the order number and they would credit me the amount equaling what the discount would have been if I'd used my original coupon on that book.
I notified them when I bought my next book and they did give me the credit right away. I was pretty impressed.
Maybe they've gotten less flexible since then; it was quite a while ago.
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It seems the Kate isn't sure if she did or did not use a coupon on the defective book, and thus it's not likely she could have informed Kobo of the fact when she requested the refund.