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The part that is annoying, is when you tell them right off the bat in your complaint that you don't have a Kobo device, and still ... their suggestions/solutions are all predicated on pretending that you do.
Robo-responses I could understand, but if a human is taking the time to respond to a complaint, you might want to actually read the complaint. It wil help you to avoid suggesting impossible/irrelevant solutions.
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