Thread: USA Dealers?
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Old 04-27-2015, 11:11 AM   #17
dow
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Posts: 248
Karma: 848380
Join Date: Jan 2008
Location: Boerne, TX
Device: Kobo Forma, Kobo Aura HD, Sony PRS-505
Quote:
Originally Posted by TechniSol View Post
If it's not too much trouble, please post back and let others know how the experience went in terms of notifications, shipping time, on time arrival, etc.
As requested:
  • Wednesday, 4/22: ordered Aura H2O from Kobo. Received order confirmation immediately.
  • Friday, 4/24, 10:36 am: I contacted Kobo customer support via their "Contact Us" form asking them to provide tracking information on my order.
  • Friday, 4/24, 4:21 pm: Received response from customer support informing me that they "have escalated this to our direct order team and they will response you within 24-48 business hours." Note that this clearly specified "business hours." Due to this I didn't expect any information over the weekend.
  • Monday, 4/27, 9:49 am: Received email from Kobo, Tier 2 of Direct Orders, informing me that my order had already shipped and giving me the Canadian Post tracking number. A check on USPS.com tracking shows that the item arrived at my local post office today at 7:55 am and is scheduled for delivery today.

So, while they didn't send me the tracking number automatically, they were acceptably prompt in getting back with me and did provide the tracking number in their response. Also, tracking shows that they shipped the next day after I ordered, which is fine as well. All in all, I'm satisfied with their response. Now I have to get home before the wife and get it hidden so that she doesn't find it before Mother's day.
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