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I guess I'm in the love camp as well. Although I loved their infrastructure , for some time I had been upset with the limitations of the Kindle. I finally bought the H2O and a Kindle Voyage when they came out to compare. Although I thought that the Voyage was a very snappy and nice device, the screen had a bluish tint was just not as nice as that of the H2O. Also, once I got to use Kobo with its SD Card and Calibre the experience was so much nicer that I was willing to walk away from Amazon's excellent device integration. So far love my H2O without any regrets.
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