Ordered directly from the Kobo website on April 4, received immediate email confirmation of the order. Hearing nothing further, I requested a status update on April 14 through their CS page and received a response by email on April 15 with a tracking number for Canada Post showing that the delivery had taken place that same day. So I was ultimately satisfied with the experience in that I got the item I paid for just about when expected (7 to 10 days)... This is the email:
Quote:
Thank you for contacting Kobo Customer Care.
You contacted us in regards to the your Kobo Glo order status.
In order to assist you with this issue, we have tracked your order and found it delivered.
However, we have included the tracking number which is CXXXXXXXXXXCA and carrier is canadapost.
We apologize for the delay in the response and for any inconvenience it may have caused.
Your reference number is XXXXXX-XXXXXX
For general inquiries please visit us at http://www.kobo.com/help
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I have received fairly brisk and satisfactory responses from Kobo Customer Care whenever I have had an issue with buying ebooks. This is my first Kobo device and I am VERY happy with it @ US$79 (free shipping). That's my 2 cents!