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I pre-ordered the H2O, and while I found the lack of any tracking information sent, despite several requests, the H2O arrived fairly quickly.
I'll note that when I say no tracking information arrived, I mean that they did not email me when it shipped, and it took three calls to finally get a tracking number. The first two of those three calls were moderately frustrating since I was told 'Oh it'll probably ship in a day or two' both times, those calls were three days apart.
Once I got a tracking number I was able to see my H2O had started its journey to me on Oct 1st, it arrived on the 6th. So a speedy delivery considering that some of those days were over a weekend.
I'm in NY, and I ordered through Kobo directly. The tracking issue and lack of info from Kobo CS seems to be a known issue which just keeps not being resolved, dunno if Chapters would be any better in that regard.
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