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Piece of advice for dealing with Kobo customer service. If you are having a problem, report it. Get it on the record. And if it is unresolved as you are nearing the end of the warranty, either insist they fix it right then, or if they are having you try something, get some kind of assurance they aren't going to drop you when that year ticks by. They will guard that end of warranty like a fortress, even if a replacement inside the warranty period doesn't solve the problem.
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