Thanks for the input. This morning I got the firmware update by dogged determination, just retrying until I got a connection finally, and then connecting to my ISP's site first. Now it's refusing to connect again after the restart, whilst the PC connects wirelessly flawlessly. But it's done.
Think I'll leave the ticket open with Bookeen, since Adobe has yet to be done... and if nobody complains they'll think there's no problem.
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