Quote:
Originally Posted by Abtacha
I'll have to disagree there.
All e-ink screens are quite fragile and Kobo is no different in that than Amazon.
Amazon seems to be more lenient when it comes to replacing broken Kindles so you might have better luck with them if you keep on breaking your readers  |
If I actually broke them, I wouldn't be so unhappy. But I didn't.
I didn't bother arguing with Kobo when they failed to honor the warranty on the first one, since it just wasn't worth the time and I chalked it to bad luck. I just ordered a new device and forgot about it.
But this time the Aura HD was simply left in the sun for a while and when my wife came back, the screen was covered with lines. Nobody had been around it. I rebooted a couple of times and the lines from the bottom of the screen disappeared, but the device locked completely.
Kobo's first line of defense was that it was a software issue and that I hadn't reset the device correctly. The device is completely unresponsive now, even to reset with the light/power switch.
Then when I escalated it, they pointed out to two diagonal lines among the vertical and horizontal ones and told me that great pressure must have been applied to the screen. Not true.
I have had a number of devices from different manufacturers, including Sony, Iliad and Amazon. I still have two Kindle DXs, one of which has spots on the screen, but the other is perfect.
I know how to use readers and have never had such issues before. As I said, I change readers every year or two, so it's not the money.
It's the fact that Kobo has a faulty product, at least in my experience, and that their customer service is simply shifty.