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Old 04-16-2015, 11:21 AM   #1
chexmix
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Posts: 140
Karma: 1000010
Join Date: Oct 2012
Location: Arlington, MA USA
Device: Kindle 1, Samsung Galaxy Note 10.1 (2014), Onyx Boox M96
update clusterfrack

Hi --

After finding out (quite by accident) that there was a firmware update for the M96, I decided to download and install it.

My device has been unusable for months. I'm told it's the digitizer and that a replacement, which is on the way, will fix the problem (in a nutshell the M96 typically ignores what I want it to do and does what it apparently prefers, rather randomly ... which makes it a bit difficult to use). I thought "well, installing a firmware update couldn't hurt."

Sigh.

I downloaded the update and attempted to copy it to the root volume (I admit I am typically unclear whether this means '/' or '/root'), but was told there was not sufficient space. OK, I thought, I'll delete some of these weighty apps, since apparently this update disables Google Play Store functionality, and since the apps never worked correctly anyway (I mean, as far as I could tell, with the M96 disobeying my requests).

Somehow -- I can't remember how/why -- I ended up trying to find the update via " Settings -> About ->System Update -> Check Update from local Storage", and it detected ... something. I'm guessing it was probably the last update. I (foolishly, as it turned out) installed it ...

After the device rebooted, a message came up saying that there was a problem with the 'e-signature' or something (wish I'd had the presence of mind to write down the exact words) and that the upgrade couldn't proceed. Okay, I thought, well surely you are smart enough to fall back to the previously-installed version ...

No such luck, apparently. Nice design, Boox.

I am now stuck with an M96 screen that has an "Unfortunately, Content Browser has stopped" pop-up glued to it for eternity. I have poked and poked at this with the stylus, to no avail. I have re-booted. It will not go away.

So ... uhm, WTF? And is there a way to get my device back into a state where it will do anything?

Am getting ready to completely give up -- again. My blood pressure cannot take this.

/Glenn
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