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Maggie · 12-15-2008, 07:43 AM

My Cybook Gen3 has started to have some problems which may be related to its battery, which I'd like to checkout first rather than contacting Bookeen straight away to try to get it fixed.

I've had my Cybook since it came out over a year ago and it does get hammered pretty well everyday so I normally put it on charge several times a week regardless of whether the battery indicator looks low or not. It has been very reliable and I'm very happy with it.

The Bookeen site says it can hold 10,000 books on a 2 Gb memory card, and my memory card currently has about 1,300 mobipocket books since I had other readers previously. All my books are on a 2 Gb memory card bought from Bookeen, and there is about 1/2 the memory card space remaining. It has been very useful having all my stuff on one card (but some sort of an index or quick ABC 'go to' upgrade would be VERY useful).

Since the Summer I noticed the battery indicator only gets up to 90% regardless of how long it has been plugged in, but didn't think this was an issue. However, in the last few days when the Cybook is turned on it only opens the inital 'big page' picture of the Cybook reader and then seems to 'stick' and doesn't automatically go onto the smaller page with dots indicating it is powering up. I have tried to re-set it several times, but the only thing which worked was putting it on re-charge for an evening and it was OK for a day or so after this, but then does the same thing.

I have a replacement battery which came as part of the initial purchase and could replace the current battery and charge it up to see if that makes any difference in case the current battery is faulty. Alternatively, I could just put it on re-charge every day, though there does seem to be a progressive fault with it.

Other than trying the replacement battery option, is it likely to be another fault, and would it be be best to contact Bookeen and ask them for a fix quote?

I would like to avoid having to send it back to Bookeen and possibly be sent a replacement reader rather than having a fix on my current reader, since this would require me to change security number with suppliers and re-download secure books, which is a bit of a pain.

If anyone has has similar problems I'd appreciate a reply.

Thanks

12-15-2008, 07:43 AM	#1
Maggie Junior Member Posts: 7 Karma: 10 Join Date: Nov 2008 Device: Cybook	Cybook battery fault? My Cybook Gen3 has started to have some problems which may be related to its battery, which I'd like to checkout first rather than contacting Bookeen straight away to try to get it fixed. I've had my Cybook since it came out over a year ago and it does get hammered pretty well everyday so I normally put it on charge several times a week regardless of whether the battery indicator looks low or not. It has been very reliable and I'm very happy with it. The Bookeen site says it can hold 10,000 books on a 2 Gb memory card, and my memory card currently has about 1,300 mobipocket books since I had other readers previously. All my books are on a 2 Gb memory card bought from Bookeen, and there is about 1/2 the memory card space remaining. It has been very useful having all my stuff on one card (but some sort of an index or quick ABC 'go to' upgrade would be VERY useful). Since the Summer I noticed the battery indicator only gets up to 90% regardless of how long it has been plugged in, but didn't think this was an issue. However, in the last few days when the Cybook is turned on it only opens the inital 'big page' picture of the Cybook reader and then seems to 'stick' and doesn't automatically go onto the smaller page with dots indicating it is powering up. I have tried to re-set it several times, but the only thing which worked was putting it on re-charge for an evening and it was OK for a day or so after this, but then does the same thing. I have a replacement battery which came as part of the initial purchase and could replace the current battery and charge it up to see if that makes any difference in case the current battery is faulty. Alternatively, I could just put it on re-charge every day, though there does seem to be a progressive fault with it. Other than trying the replacement battery option, is it likely to be another fault, and would it be be best to contact Bookeen and ask them for a fix quote? I would like to avoid having to send it back to Bookeen and possibly be sent a replacement reader rather than having a fix on my current reader, since this would require me to change security number with suppliers and re-download secure books, which is a bit of a pain. If anyone has has similar problems I'd appreciate a reply. Thanks