Thread: Troubleshooting My Kindle Touch Lost All Of My Purchases
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Old 03-30-2015, 09:42 PM   #3
Lima Bean
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Posts: 172
Karma: 527094
Join Date: Nov 2012
Location: USA (near Lima, Ohio)
Device: Kindle
When I hit the Home key, it would only take me to the Amazon store. I couldn't access the menu that has Turn Off Wireless, Create New Collection, Sync and Check for Items, Settings, etc. I tried shutting it off and on a zillion times...to no avail. But I did some digging. All I had to do with hold the power button down for 30 seconds. That seems to have reset everything. Hurrah!

Thank you for trying to help me though. Sorry I wasn't clearer. I didn't know how to explain what was missing because I couldn't recall exactly what it was that was missing. Doh!
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