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Originally Posted by DiapDealer
I just bought another one as well.
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It's an ePub3 book, and we all know that Kobo doesn't let you download those, even though it looks like it will let you.
The 'problem has been reported' simply means that they error in downloading a book has been logged into a log file, and if someone ever looks at your specific issue, they will see that you did indeed attempt to download the book, and there was a problem doing so. Other than that, no one will ever know that you attempted to download the book and failed.
At least Kobo CS has improved enough not to get you to factory reset your device.