Quote:
Originally Posted by pdurrant
Here's a case history of problems with a DRM-free ePub, and customer support.
I recently bought Full Fathom Five which is a Tor book, and so DRM-free.
In my library it's labeled as "Download options: EPUB (DRM-Free)" and there's a "DOWNLOAD EPUB" button.
But clicking on the button I get an error message:
So I contacted customer service. And I got the following:
A very unsatisfactory response.
1. In my report I didn't say I couldn't read my book, only that the download epub button gave an error (I was able to get it through the Kobo app).
2. The next paragraph suggests I might have been lying about having bought the book.
3. That paragraph also bluntly states "The book is not available for download" without any explanation for why not, and why it has a "download Epub" button if it's not available for download.
I am less than impressed. |
Try opening a ticket here and then calling. I bought a book that didn't show up in my library and they fixed it during my initial call. Let them know when you call that you have a ticket open. Communicating by email has never worked well.
https://kobo.frontlinesvc.com/app/lanpag