Quote:
Originally Posted by Uschiekid
When I had that exact issue, I went to their website under help, submitted an online form giving the full book title & author, the form then gave me a number for my issue, and a phone # to call. Doing it this way meant the person who answered my call didn't have to check spellings, etc.and there was never an issue with misunderstanding and they always successfully added the purchased book to my library. Just give the incident # immediately when you get someone on the phone.
kobo help link:
https://kobo.frontlinesvc.com/app/lanpag
This system worked well for me, whereas contacting by email... was a nightmare! |
I was just looking at that page, and was trying to figure out if I should choose the U.S. as my location or New Zealand since that's what the account I used to purchase the book says. I'm in the US and the account I used is not my normal Kobo account.