Quote:
Originally Posted by Purple Lady
Melmac was kind enough to PM me a code after I never received any referral codes. I used it to purchase a book, but unfortunately the book isn't in my library. Kobo, why do you hate me so much?
If it doesn't appear soon, what's the best way to contact Kobo and actually get help?
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When I had that exact issue, I went to their website under help, submitted an online form giving the full book title & author, the form then gave me a number for my issue, and a phone # to call. Doing it this way meant the person who answered my call didn't have to check spellings, etc.and there was never an issue with misunderstanding and they always successfully added the purchased book to my library. Just give the incident # immediately when you get someone on the phone.
kobo help link:
https://kobo.frontlinesvc.com/app/lanpag
This system worked well for me, whereas contacting by email... was a nightmare!