|
Ok, at this point even if B&N is the only one who has the book, I will never purchase from them again. I bought "The Nutcracker" a few years ago and after having to chat with B&N just to find out how to open the book, I had to also install Nook Study at the time. It's a PagePerfect book, which is a DRM'd PDF. DRM can't be removed (I even posted at Alf's about it thinking I had to just not be doing it correctly).
When I contacted B&N this morning, they said there's nothing they can do, I have to contact Yuzu. A few emails back and forth with Yuzu today verified there's no way they can transfer the book since it's not an etextbook. I contact B&N chat again demanding a refund this time since I no longer have any way to read they book and got it. And at least the delay with this rep wasn't like they were chatting with a dozen other customers at the same time like this morning.
The book wasn't much, but it's the principle and letting B&N know just how unhappy I am with their changes lately. Never again.
|