Thread: PRS-T3 Frozen - Help Please
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Old 03-21-2015, 01:36 AM   #2
AlexBell
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Posts: 3,413
Karma: 13369310
Join Date: May 2008
Location: Launceston, Tasmania
Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet
Quote:
Originally Posted by Katlurkin View Post
I have a Sony PRS-T3. Today it froze on me. It is fully charged. None of the buttons work, the reset button doesn't work, the off and on button doesn't work, the touch screen doesn't work.
The book shows a screen saying ' Device Shutdown: Are you sure you want to completely power off (shutdown) the device (yes) (no).
When i press and hold down the reset button the on/off button on the bottom flashes yellow, then stops. But the screen does not change.

I've also tried pressing the reset button and holding down the power butting, with no effect.

When I plug the book into the computer the red power light comes on and I hear a sound on the computer, but the ereader screen doesn't change and the computer doesn't recognize the ereader.

Any ideas?
Doing a hard reset might work. I've put the instructions below - they got my T3 working two or three years ago. But you'll lose all the ebooks on the reader, except perhaps the freebies that came with it.

http://www.kb.sony.com/selfservice /...nalId=C1030714


How to perform a hard reset.
Solution

Follow these steps to perform a hard reset on your Reader™ device:

With the Reader powered on, on the bottom of the device, press and hold the Power button until the Device Shutdown screen appears.
In the Device Shutdown screen, press Yes .
Press the Power button again to turn the Reader on.
While the screen displays opening book..... , simultaneously press and hold down the Page Turn (Next) and Back buttons.

Allow the Home screen to fully load (Loading... should no longer flash in the top left corner of your screen) and then do the following button sequence while still holding down the Page Turn (Next) and Back buttons:
Release - Press - Release the Back button only and then Release the Page Turn (Next) button.
In the Would you like to execute Factory Initialize screen, press Yes .
Press the Power button again to turn on the Reader. The Reader will be set to factory settings.

I hope this helps
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