Hello and thanks for any help you may be able to provide.
I am using Calibre 2.20.0 in a brand new system running Windows7 Home Premium. I have a Kobo Touch which has been upgraded to firmware version 3.11.0
Was previously using Calibre in a Windows XP environment without problems.
Since switching to the new PC Calibre no longer connects to the device. I can connect to files on the device when it is connected to the USB port but since the Kobo software only processes new loaded books from the root directory, and not from within any folder or sub-folder this method is unsatisfactory.
To assist with diagnosis of the problem I provide the following two debug reports. First without the Kobo connected and the second with it attached. As you can see, Windows does recognize the device but calibre says it is unable to locate a compatible device. I don't know whether the problem is with Calibre, Kobo or Windows7 or something to do with USB drivers of the Asus motherboard.
Debug Report Number 1
Code:
calibre 2.20 [64bit] isfrozen: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.9
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
Successfully initialized third party plugins: KoboTouchExtended && Kobo Utilities
USB devices on system:
[u'usb\\root_hub20&vid8086&pid8ca6&rev0000',
u'usb\\root_hub20&vid8086&pid8cad&rev0000',
u'usb\\vid_046d&pid_082c&rev_0011',
u'usb\\vid_046d&pid_082c&rev_0011&mi_00',
u'usb\\vid_046d&pid_082c&rev_0011&mi_02',
u'usb\\vid_046d&pid_c52b&rev_1201',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_00',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_01',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_02',
u'usb\\vid_8087&pid_8001&rev_0000',
u'usb\\vid_8087&pid_8009&rev_0000']
Traceback (most recent call last):
File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:
No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected
Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'addr': '127.0.0.1', 'netmask': '255.0.0.0', 'broadcast': '127.255.255.255'}], '{9EEEA170-2075-4785-B6E9-608F7781684C}': [{'addr': '192.168.0.23', 'netmask': '255.255.255.0', 'broadcast': '192.168.0.255'}]}
No device is connected
Looking for devices...
Devices possibly connected: None
Debug Report Number 2
Code:
calibre 2.20 [64bit] isfrozen: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.9
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
Successfully initialized third party plugins: KoboTouchExtended && Kobo Utilities
USB devices on system:
[u'usb\\root_hub20&vid8086&pid8ca6&rev0000',
u'usb\\root_hub20&vid8086&pid8cad&rev0000',
u'usb\\vid_046d&pid_082c&rev_0011',
u'usb\\vid_046d&pid_082c&rev_0011&mi_00',
u'usb\\vid_046d&pid_082c&rev_0011&mi_02',
u'usb\\vid_046d&pid_c52b&rev_1201',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_00',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_01',
u'usb\\vid_046d&pid_c52b&rev_1201&mi_02',
u'usb\\vid_8087&pid_8001&rev_0000',
u'usb\\vid_8087&pid_8009&rev_0000']
Drives detected:
No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_scsi#disk&ven_kobo&prod_ereader-3.11.0#000000##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found
Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'addr': '127.0.0.1', 'netmask': '255.0.0.0', 'broadcast': '127.255.255.255'}], '{9EEEA170-2075-4785-B6E9-608F7781684C}': [{'addr': '192.168.0.23', 'netmask': '255.255.255.0', 'broadcast': '192.168.0.255'}]}
No device is connected
Looking for devices...
Devices possibly connected: None
Please