My customer service system, Desk (owned by Salesforce) has gone bats**t today. They've been open about it; but the short gist is that hundreds of emails have been duplicated. Not new ones, mind you, which would be easy to spot; but old, replied-to or handled emails have come up in the system, with today's date, as if they are new. HUNDREDS of them.
I get reminders, notifications, daily and individually (by the project, one per), from my production management system, about books that are in production. Things like "production materials due (from client)," or "client review of ePUB and MOBI due today." I already get ~50-100 of these every day, all of which have to be gone through, one-by-one, to be sure that we've already handled these in the project/production management system. Yes, it's duplicate work, to resolve something in one system and then do it again (double-check it, IOW) in a second, but you'd be amazed at how many little things that go sliding by, we catch that way. While I hate the tedium of it, the double-checking, with this many moving parts, is requisite.
But now...I have HUNDREDS of dupes, of the projects' various notifications, that were solved weeks ago. I'm going to be here past midnight trying to work my way through this. Desk said that "someone" would come help clean up dupes--it's their cock-up, after all--but apparently, they don't realize that we run on very tight schedules around here. I can't just ignore what are possibly 50 *real* updates that are currently lost admidst 200 dupes. OISH!!!
Hitch