the previous email:
Dear Sir and Madam,
I have also done a manual factory reset as follows:
Reset #2 - For use on a device that can or cannot be powered on
1.Press and hold the power button for 5 to 6 seconds to turn it off
2.Press and hold the power button
3.With two fingers, simultaneously and repeatedly tap the bottom corners of the touch screen
4.Continue to tap the corners repeatedly until the device begins to reset
5.Complete the device setup after the reset completes
And reset successed. You can find the version file I copied from folder .kobo of H2O.
the device has been reseted to version 3.7.0
Best Regards,
Liu jun
2015-03-16
jowett_liu
sender： jowett_liu
sent date： 2015-03-16 10:05:41
received： "koboカスタマーケア"
topic： Re: 【Kobo】お問い合わせの件につきまして [インシデント: 150314-004316]
Dear Sir and Madam,
Thanks a lot for you reply.
I have operated according to your instructions.
But it still doesn't work.
More information:
1. I have mainly read my own files, e.g. epub and pdf files using aura H2O.
2. I purchased it on Rakuten online shop(
http://books.rakuten.co.jp/event/e-b...oulumn_ereader ).
Best Regards,
Liu Jun
2015-03-15
jowett_liu@hotmail.com
sender： "koboカスタマーケア"
sent date： 2015-03-15 18:26:24
receiver： jowett_liu
topic： 【Kobo】お問い合わせの件につきまして [インシデント: 150314-004316]
件名
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【Kobo】お問い合わせの件につきまして
これまでのスレッド
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回答 メール送信担当者(M Ando) - 2015年03月15日 19:26
Dear Customer
Thank you for contacting Kobo Customer Care.
We deeply apologize for any inconvenience this may have caused.
While we do not have an after-sales shop in Japan, we are here to help you.
First, try the following steps, which may fix the issue:
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1. Charge your device with the provided microUSB cable.
Make sure to connect for a whole day, to a running PC.
2. Press and hold the power switch located to the top of the device for 10 seconds.
Try this a few times.
3. On the bottom of your device, under the port cover is a small hole.
Insert a paperclip gently until you hit and press the reset switch.
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If the above doesn't work, please reply for further assistance.
Please inform us thei following as well:
1. Do you mainly use the device to read Kobo ebooks or your own original files?
2. Where did you purchase the device?
Yours sincerely,
Kobo Customer Care Japan