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the reply from kobo Japan:
Dear Customer,
This is Kobo Customer Care.
Thank you for your reply.
Also, thank you for sending us the copy of the file.
Confirming the information you gave us,
we are afraid to tell you that there is a limit for our warranty of Kobo Aura H2O.
The warranty only supports internal defects caused when reading Kobo eBooks purchased at Kobo Store.
If your error was caused by your original files, our warranty will not be applicable.
Also, the warranty covers the use and replacement inside of Japan.
To confirm your situation, please answer the following questions.
- What was your last operation before the problem occurred?：
- Your Kobo account ID (e-mail address) you used for signing in to your Kobo Aura H2O：
- Purchase # of Rakuten online shop or if possible, please attach a photo of your receipt：
We look forward your reply.
Yours sincerely,
Kobo Customer Care Japan
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