[ableeker]

Hi,

I haven't seen anything like this here, so that doesn't bode well, but here goes...

I have an Aura HD, and since 3.12.1, or so, every manual sync fails every time with a network error. It may have been introduced in an earlier version, 3.12.0 or 3.11.0, but I haven't seen it before these versions. I did have the issue with the WiFi connection introduced in version 3, but that was solved in a later version. So, apart from version 3, the Kobo's have worked fine before with the WiFi we have here, as have the phones and tablets.

What happens? I start on the home page. Then I do a manual sync by tapping the Sync tile. It starts, and says Loading content. Then it briefly says Loading dictionaries, but at this very moment it will always fail, and show the following:

Network Error
Oops, something happened to your internet connection and we couldn't finish your update. Please check your connection and try again.
OK

I tap OK, and it returns to the home page.

The network connection is of course working fine for everything but the Aura. I can browse the internet, and also visit the Kobo Store without problems.

However, on the home screen I see in the Sync tile:

Last sync:
12:36 AM

Maybe the automatic sync does work?

I've tried switching WiFi on and off, removing the connection, and setting it up again, shutting down and restarting, even a factory reset. Nothing works.

And now for the weird part. I recently got an Aura H2O, and set it up fresh out of the box. I then tried a manual sync, and the H2O failed as well at the same point with the same network error message! The wife's Kobo Glo works however.

So could it be a bug introduced in 3.11, or 3.12, caused by the interaction between the Aura HD or H2O, and the router, a Fritz!Box Fon WLAN 7360?

Or does anyone have an idea to fix this issue?

Thanks!