Hi support,
I was looking for a E-Reader with backlight option for some time, and few days back I bought my first kobo reader device for the purpose, which was KOBO GLO READER.
Earlier I was using the Nook Simple touch, so was little bit familiar with the E-Ink display and was very excited to have KOBO GLO.
Now when I started using the device , I found that, my Kobo Glo hangs alot and when it hangs screen doesn't respond at that time, even power button and light button don't work. Eventually I need to do the reset thru paperclip.
It it was happening once a day or week , I will be ok with that, but now this is happening minimum 4-5 times daily. Few instances when this happened :-
1. I was reading a PDF (size 10MB) and then I connected my device to laptop for charging. It hangs.
2. I disconnected my device from laptop and tried to use it, it hangs.
3. + many more , which even I couldn't find out.
And when it hangs, no power button or light button works. At last I need to reset the device thru paper clip.
Please help me, as while using my Nook Simple Touch for last 3 year , I never faced such issue. But using Kobo Glo for a week , I have to use paperclip for more than 40 times.
Also note that :-
1. I am not using more than 100 MB of space on my device.
2. It is running latest firmware. i.e. 3.12.1.
Please help.
Regards,
Ekam
