Quote:
Originally Posted by mlewis78
I need to call Amazon customer service about the echo apps on my fires (HD6 and HDX 8.9") not being connected any more to my echo. The one oneline works fine (echo.amazon.com). On the HDX in the app, when I got to music library it says I have nothing and do I want to connect to a device. I tried connecting through that but it didn't take. It was asking me to see the orange ring around the echo, as if the echo were new, but that did not happen. I'm using it mainly with the voice commands since this stopped working, or with my laptop internet connection (also bluetooth with my laptop).
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I haven't used the Echo app for quite some time, as I usually tell the device what to play.
Your problem prompted me to check the Echo app on my Acer Android tablet and Fire HD6. The app on my tablet was fine, but the HD6 app had "forgotten" my Echo. I wonder if this is related to the recent Fire 4.5.3 update?
First, I tried to "Set up a new Echo." The orange light never came on per instructions. I then unplugged/replugged the device and tried setup again. Nothing. So then I tried Blossom's suggestion to clear app data, and it worked!
I didn't even have to go through setup within the app.
To clear app data, swipe down from the top edge of the main screen to access Settings > Applications > Manage All Applications > Echo. Click on Clear Data (ignore the dire warning). Everything should be fine when you go into the Echo app again.