I called for service because my volume button was loose and my battery was not holding charge (It would not last past 3 days even if I don't use it). My year long warranty was running out since I bought my reader on December 2, 2007 and received and registered it on December 6, 2007. I returned it on December 1, 2008 and today when I got home a brand new reader was waiting for me by my front door. Just authorized it an hour ago. I was charged $29 for labor and nothing else. So now a year later I have a new reader.
