I've had an H20 nearly since launch (I pre-ordered, but they didn't get my unit to me until a few days later).
I haven't had it freeze that I can remember, and most if not every major issue I've had with it can be traced back to me screwing up on using a hack on it. Those major issues were easily resolved with factory resets, which were very easy to do.
The only real issue I've had is a slight sluggishness in touch response compared to other ereaders I've used and/or seen. This shortcoming is more than made up for by the features that Kobo offers
1) 6.8 screen
2) sideloadable fonts
3) font adjustability
4) openness to user modification (all those wonderful patches and various other user tweaks).
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