Thread: Kobo purchase declined and now my bank has my card blocked [resolved]
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Old 03-02-2015, 06:58 AM   #13
HarryT
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Quote:
Originally Posted by Blossom View Post
No it's all in the terms and conditions when I sign up for the card. It was over a year ago I think. I now have a new card that works with my PayPal account with a different company and their customer service is great and my monthly fee is only $2 more than the old card.

I remember the card company made me feel like I was some horrible criminal and was really mean. It was a horrible experience. I wasn't the only one WorldPay/Kobo did this too there was others on here at the same time. There use to be a couple threads on it. The only difference is their card company listen to them and reopen the card mine was just downright nasty and refused.
Glad to hear that you've got a card you're happy with now.

Having been through several different card processing services in the past, the reason I'm happy with WorldPay as a merchant is precisely the reason you mention - that they provide great customer service in the event of problems arising. I'm sorry to hear that they aren't so accommodating when it comes to consumers.
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