MobileRead Forums - View Single Post - Kobo Customer Care horror: How to get a coupon code activated

Anak · 02-20-2015, 05:53 AM

I've emailed Kobo this morning and provided three randomly selected books and all three are elligible for discounts but the coupon did not work and I added some screenshots to show them.

The answer of Kobo: the code does work on all three books.
They also gave me the advice to use a different browser: use Google Chrome.

I had already tried this several times befrore, but I don't mind that they suggest it. It is worth a(nother) try.
So, I tried again. This time with both Chrome and Internet Explorer instead of Firefox. But the code still does not work. All browsers are up to date.

At Kobos end the codes do work (see screenshot #4) but not on the users end. This must be a rights issue.
Take also note of the different pricing. Different store. Different pricing. Working coupon code. Not working coupon code.

02-20-2015, 05:53 AM	#5
Anak Guru Posts: 603 Karma: 641742 Join Date: Mar 2012 Location: DE Device: Kobo Glo	I've emailed Kobo this morning and provided three randomly selected books and all three are elligible for discounts but the coupon did not work and I added some screenshots to show them. The answer of Kobo: the code does work on all three books. They also gave me the advice to use a different browser: use Google Chrome. I had already tried this several times befrore, but I don't mind that they suggest it. It is worth a(nother) try. So, I tried again. This time with both Chrome and Internet Explorer instead of Firefox. But the code still does not work. All browsers are up to date. At Kobos end the codes do work (see screenshot #4) but not on the users end. This must be a rights issue. Take also note of the different pricing. Different store. Different pricing. Working coupon code. Not working coupon code. Attached Thumbnails Last edited by Anak; 02-20-2015 at 06:36 AM.