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Well, the Caveat for me is that _all_ of my books are converted from LIT or MOBI. (I refuse to buy or use books that I cannot convert to another format if I decide to switch reader types, so no Sony store books). I use Calibre to do my conversions. The crashing happened a lot more often for me when I was using Calibre to transfer my books, but it seemed related to the requirement to paginate, as that was most often when it crashed. Now, however, I use the sony software for transferring, and the crashes happen on random page turns, although more often at a chapter break than not.
I read 2-3 hours a day (long commute), and in general I don't swap books a lot, or use bookmarks, or do anything much except page forward. Despite that, I have to charge my device about once a week or two weeks, and it crashes about once a week. Seems to me like the device has a memory leak, since one of the cases I had, it was refusing to show cover images, and photos, and then crashed a few minutes after that (I was trying to show it to a friend, kinda embarrasing).
For the folks who say they've never had problems, do you shut down your reader fully, or just use the top on/off button?
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