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Members in the Discounts thread have been reporting for maybe a few months now of being emailed codes by Kobo that don't work.
When they have contacted Customer Care I think most of the people got another code sent to them, and in some instances the replacement codes didn't work either.
Kobo seems to be having problems issuing discount codes that are blocked.
I suggest that you PM Brodie and draw her attention to this thread, so that the continuing conversation is out in the open.
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