[nmclain]

I tried to very carefully follow the instructions on downloading the firmware. But, now my new reader is stuck on uprading the firmware. It will also go to a screen that tells me to: Retry to upgrade the firmware.

I have searched the forum and can't find any instructions on retrying the firmware upgrade.

I have tried all the solutions on unlocking the Reader. I have tried soft resets and hard resets. None of them worked. I can't get the reader to the point where either the PC or the reader will recognize the USB connection. I also can't get the reader to recognize the old firmware on the SD card.

Any other help?

Thanks
Nancy