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Refurb units generally are returned items where there's nothing wrong with them, but they can't sell it as new because it was opened. Or a new reader that required some repair, which means it's as good as new since it was already looked at by humans and any problems corrected. You won't get a used, scratched up screen or body from a refurbished. I'd return it if they shipped one like that. In October they were selling refurbs for $79 and that's when I broke down and bought a PW2, and it's been perfect* in every way, looks and functions as brand new with full warranty.
Sometimes refurbs are a better deal and more reliable since they've already been looked over by humans.
*Perfect as far as a Kindle goes, I still much prefer the Kobo Glo, but not because of any defects as a refurbished unit, there are none.
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