Well, a final update in order to close the cycle (and because of a question in
my broken HD thread).
Let's say two weeks ago (I don't exactly remember), I got the H2O replacement from Mediamarkt when it got replenished...
So as a summary, the full story goes here:
- My original HD got broken with no drop on my behalf.
- Kobo customer service is just useless.
- Nevertheless my online retailer www.redcoon.es works perfectly fine. They sent me a copy of the invoice I had lost, and even launch a return and warranty repair process with no extra cost for me. (Even the return shipment was free!!).
- At the end. (one and a half month later but I was warned nevertheless), my HD was declared unrepairable and discontinued. But I just paid 10 € (the difference between HD and H2O), and they sent me a brand new H2O. (Again with free shipment!!).
- Meanwhile I had bought a H2O at brick-and-mortar Mediamarkt.
- This H2O also started having frequent freezings.
- Again, no problem within Mediamarkt, other than H2O being out-of-stock for some weeks (Christmas season you know).
- (I also want to say that I actually bought my H2O in Santander (a city in the north of Spain), and made my change in Madrid...)
As I said in another post, Kobo just doesn't deserve the retailers that sell their products...